Frequently Asked Questions

Placing an Order

I prefer not to place my order online. Is there another way I can order?

Yes. You may also place an order by calling us at (239) 370-4196.

Can I place an order from an international address?

We're sorry, but we cannot currently ship to locations outside the United States.

Payment Information

When is my credit card charged?

Your credit card is charged at the time your order is placed.

Why is my order being charged sales tax?

Hampel Design ( is required by law to charge sales tax on purchases shipped to select states. Shipping addresses that are entered incorrectly or changed after the order is placed may require sales tax adjustments.

Can I pay with a check or money order?

No. We do not accept checks or money orders. We do accept credit cards (Visa, Mastercard, Discover, and American Express).

Shipping Information

When will my order ship?

Some pieces are made to order, while other pieces are created ahead of time. Therefore, ship times for each piece will vary.

Once your order has shipped, you will receive an email that includes the shipper's tracking information.

If you have questions about delivery times or tracking packages, please use our Contact Form to reach out to us.


What is your return policy?

For more details about returns, please see our Return Policy.

Can I cancel an order?

Any order (except special or custom orders) can be canceled before it is shipped. To cancel an order, please use our Contact Form to reach out to us.

You will receive your refund in the same form of payment used to place your order. Your refund will be processed the next business day, though it may take 7–10 business days for your refund to appear in your payment account.

How much does return shipping cost?

You will be resposible for paying the return charge.

My Account

I can’t access my account. What should I do?

If you can’t access your account, first try resetting your password. If you still can’t sign in after that, please use our Contact Form to ask for assistance.


What is your privacy policy?

You can read our Privacy Policy here.

Do you ever share email addresses?

Absolutely not. We will never share your email address with anyone. Furthermore, we will only send marketing emails to customers who have opted to receive them.